multichoice complaints ombudsmanBlog

multichoice complaints ombudsman

there...Good Day, To Whom it may Concern: I have been in contact with Multichoice DSTV for the past 28 days with regarding to incorrect billing on account for services and insurance, I have over the 28 days spoken with Today is the 3rd day that my service is suspended due to according to the accounts Dept a payment that I made on 10 February 2017 for the amount of R800.00 and now all of a sudden on 24 May 2017 the amount of R800.00 was reversed (nobody can give me a reason) and I have now twice requested proof of the reversal and proof that the money is paid back into my account.
Dr NJ van Noordwyk So I will not be reconnected until I pay this amount. For copyright complaints, phone lines are open Monday to Friday from 9am until 5pm. untill today i am still waiting. I have been on this contract for more than a year now and everything (debit, service etc.) No one has tried to contact me in over a year regarding this and this year I receive a call from RCS stating that I am Blacklisted. what happened to it being an important tool to improve customer retention & increase brand loyalty... She then recommend a technician and he then came to my house and made as if he was fixing something and also failed to fix the problem he told me that there is a problem with the decoder and have to take it in to dstv for replacement and charged me R500 because he told me that my splinter was faulty but when i investigated my old splinter was still inside the ceiling.I then went to dstv with both decoders and the lady who helped me said that it was only a setting that she did and questioned me how did the technician not see this because it's part of his job.When i arrived at home i realized that my dstv eye was missing and phoned the technician he then told me that he have it and will bring it back but still didn't do so.I tried to phone him again but doesn't answer his phone.Can you please assist me in this matter.How does multichoice send customers msg like this come back to DStv n pay for one month only R250 n no reconnection fee send only the 23th of March I called the call centre n they say yes u pay for one month I paid n was disconnected on the 6th April n when u call the people are useless the give u a round around n the last on tells me it was a special for March only but they send u on the end of March I ask to speak to a manager and she put me on hold for 30 mins so I must end the call bunch of lies n stupid people that work at multichoiceI have been requested to pay R465 gor services not rendered by Multichoice Due to the Covid19 pandemic we are experiencing i understand we were given options to make use of the self service options but quite frankly i have not had any joy from all those services, 1stly i tried the dstv now app nothing worked, 2ndly i used the Whatsapp number its even more useless, 3rd on the list was the live chat the only thing it asks for is the email address but theres never a response to my actual query and lastly i called the contact center and after 30 minutes of holding on and listening to the lousy music and non stop notifications i was told by a consultant that they are offline and i must try the self service, knowing very well the poor service your self service offers i was infuriated. This morning the same thing happened - my service was disconnected and a message from DSTV said I was owing R1708 when my monthly subscription should be R870 that should be deducted against the R4000 overcharging. i have not been watching tv for 5days now. I called the customer service for more than 6 times and i gave them all my bank details and upto now nothing is done. Simple things like activating ordeactivating services by SMS or in the internet is a waste of time. the same elderly told me that she was tired & hungry. I even made an example that Pick n Pay even has chairs for the elderly. The connotation of these words to female and male genitalia is both vulgar and offensive for daytime TV. According to my knowledge I have never signed a credit agreement with multichoice for the purchase of any of your product. i am not happy at allHello I'm in price lock with dstv which is R590 per month but everyone when my statement arrive I must more than R1000 when I call dstv the say they will fix it but still it's the same every month please help me hereI am deaf but I don't think that is the issue. My 2nd complaint is why do have subtitles only on certain channels? I have done a follow up with the company four times telepathically with no help. No point in it really for me as now with uncapped I just download movies/series. i have been told my matter would be escalated on friday and i will be called. DSTV is charging me what they feel like. My services was disconnected today, as expected. No one has ever called me to hear my side of the story.
I pay my subscription on an annual basis, which has a specific amount associated to it. Or do you prefer unhappy customers? Complaint / review text: Good day I have requested a credit report from one of the credit unions in SA and found that multichoice has been logged against my name. It is the high time to name and shame this organization to social media platforms and report it to an ombudsman for taking people for granted. Two complaints were lodged regarding a song aired on DSTV Channel 122. By using this website you agree to our Contact Ombudsman Services. After several attempts and logging calls with call centre, and arrogant people PHONE AND TELL YOU WILL PAYEver since the lockdown I have been having problems with payment however I always contact dstv should I be paying late I am given a pro rata and I do so on the 2nd of June 2020 I contacted them to explain my payment would be late on the 7th and please let me know if I need to do anything till then as I don't want to be disconnected I was told by the consultant all will be well Till the 7th and gave me an amount to pay however on the 4th I was disconnected I phone through multichoice several times on the 4th and had to wait long ques and with no help from any agent I asked them to please hear the recording and recconect my services and I can not pay the reconnection but still I have no joy and to phone through each time wait for 7 minutes then explain for another 4 minutes is frustrating and it is of no fault on my side please I need assistance my contact number is 0612463672I bought Dstv on 22 may2020 at Ok furnitures in Mdantsane City East London and I was told that multichoice ran out dishes so we have to wait and that was not a problem. We use cookies to improve your experience on our site and to show you personalised advertising. I had engagements with thando moloi, noelan naidoo, happyness shabalala and nompumelelo buthelezi. My account is [protected]. Eventually I resolved to terminate the subscription altogether and even then another agent insisted I had arrears on my account.

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