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revenues and benefits officer

Whether acting on behalf of the local authority or supporting customers in their dealings with the local authority, Revenues and Welfare Officers provide essential support to local residents in dealing with complex matters which affect their daily life. Revenues & Benefits Officer new. Your day-to-day duties will feature a mix of customer contact and administrative tasks within our Revenues & Benefits service. Your role. The role of Apprentice Revenues and Benefits Officer provides excellent progression opportunities for the right candidate and involves completing a Level 3 Customer Service Specialist Apprenticeship. We offer a competitive rewards and benefits package which includes: Please note, you must be able to demonstrate a pre-existing right to work and travel within the EU. An understanding of Housing Benefits / Council Tax, GCSE Maths and English at grade A-C / 9-5, Good customer service and communication skills, The ability to deliver consistently under pressure, Self-motivation and a flexible approach to work, Single Private Medical Cover (with the option to select family cover at an additional cost), 25 days paid holiday with the option to buy/ sell 5 days, A Group Pension Plan with fantastic employer contributions. Job Description The key skills and qualities of a Revenue/Benefits Officer: Ideally but not essential, you will have at least 5 years current/recent Revenues experience with a Local Authority, remote processing service or agency. Experience of using computerised document management systems such as … Sort by: relevance - date. How much does a Revenues and Benefits Officer make? Your day-to-day duties will feature a mix of customer contact and administrative tasks within our Revenues & Benefits service. Experience of using computerised processing systems such as Capita Academy, Northgate, Civica Open Revenues or similar. Qualifications. dealing directly with customers via letter, email and phone – providing excellent customer service at all times. Revenues & Benefits Customer Service Officer jobs. The Officer role is home based and involves working flexible shifts, between 7am and 7pm. If this job matches your qualifications, please send your application directly through our latest Job site. Full time – permanent and temporary 18 month contracts available. Employers involved in creating the standard: Cambridge City Council, East Sussex County Council, Bath and North East Somerset Council, Bradford Metropolitan Borough Council, Cheshire West and Chester Council, Chiltern District Council & South Bucks Council, Dacorum Borough Council, East Riding of Yorkshire Council, Erewash Borough Council, Escalla, Harrogate Borough Council, Hastings Advice and Representation Centre, Huntingdon District Council, Insititute of Revenues Rating and Valuation, Kettering Borough Council, Lewes and Eastbourne Council, London Borough Hackney Council, London Borough Hillingdon Council, London Borough of Camden, London Borough of Enfield Council, London Borough of Sutton, London Borough Southwark, Milton Keynes Council, Norfolk County Council, Northgate Public Services, Oxford City Council, Purbeck District Council, West Dorset District Council and Weymouth & Portland Borough Council , South Gloucestershire Council, Tamworth Borough Council, Trafford Metropolitan Borough Council, Wakefield Metropolitan Borough Council, Institute for Apprenticeships and Technical Education, Dealing with customers appropriately to gather information and provide explanations of often complex matters, Maintaining records in accord with legal requirements, Advising customers to maximise their income and ensure they are receiving all help to which they are entitled, Understanding the issues customers face and the potential solutions to those issues, Establishing liability for Council Tax and/or Business Rates, Calculating the tax due, including eligibility for discounts, exemptions or other reliefs, Arranging for customers to pay the local tax, Taking recovery action as required and appropriate, from issuing a reminder through to submitting a case to court for committal, Assessing eligibility for Housing Benefit and/or Local Council Tax Support, Calculating benefit entitlement in line with current legislation, Arranging payments of benefits to customers, Re-calculate benefits following changes in circumstances, Taking action to recover overpaid amounts, Local Government Finance Act 1988, Local Government Finance Act 1992, Social Security Contributions and Benefits Act 1992, Welfare Reform Act 2012 and other relevant acts, Current regulations that provide details of how the role must be performed, Other relevant legislation, such as Data Protection and Freedom of Information, Policies that affect how tasks are undertaken, such as Codes of Conduct, anti-fraud strategy or customer service standards, Procedures that affect how specific tasks must be undertaken and the reasons these are essential, What benefits / credits are available and who is eligible for them, The relationship between benefits / credits (e.g. You will aim to meet high standards of accuracy and efficiency to help the team exceed productivity and customer satisfaction targets. The Officer role is home based and involves working flexible shifts, between 7am and 7pm. Revenues and Benefits Officer. This should take place 3 years after approval, Crown copyright © 2021. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. Where this is not possible, explain the reasons why. The aim is to cross skill you in at least one additional area: for example. Development & Progression Chisa, Jermaine, Chris and Peter are still providing their expertise, support and long-standing knowledge of the ever changing housing benefits … Blue Badge Improvement, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service. Revenues and Benefits Officer: An opportunity to join a busy team responsible for processing benefit claims, & the collection of Council Tax & Business Rates. Rotherham. Be open to change. The focus is processing revenue collections and new claims/changes related to Housing and Council Tax benefits. Interpret and evaluate information to judge whether there is potential fraud indicated. Click the link below to submit your online resume and email your application to this employer. Northgate Public Services is an equal opportunities employer, welcoming applications from all communities. You can apply to this job and others using your online resume. Stopford House, Stockport. Assist the Academy Systems Manager in providing a high-quality service which meets statutory and legal requirements. Displayed here are job ads that match your query. Good customer service and communication skills. Assist with personal budgeting, providing guidance to the customer to be able to manage this themselves. Revenues and Benefits Officer - Darlington Borough Council - North East Jobs This website uses cookies to enhance your interaction with our site. Use judgement to deal correctly with non-routine situations that arise, Adapt your communication style and method to meet the individual’s needs, Communicate confidently by being personable, asking insightful questions and being able to negotiate effectively and respectfully, Undertake activities to ensure knowledge stays current, Take appropriate action within the limits of your authority to solve problems or make relevant colleagues aware of them, Make accurate decisions based on the information available, Support team members to achieve the best outcome for the team, Request assistance or authorisation when required, Communicate with other departments to achieve required outcomes, Proficiently use the systems available to achieve tasks, Refer to processes to determine the action to be taken, Evaluate the customers financial position, assisting with personal budgeting where appropriate, or directing the customer to appropriate support, Take responsibility for your actions, including admitting mistakes, Take appropriate action to correct any mistakes made. We are looking for an experienced Revenues and Benefits Systems Officer in Elmbridge, Surrey . Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Experience of using computerised processing systems such as Capita Academy, Northgate, Civica Open Revenues or similar. Visit www.nationalarchives.gov.uk/doc/open-government-licence. Achieve outcomes that the customer wants where possible. Evaluate and recommend alternative options. Welcome to the Latest Job Vacancies Site 2021 and at this time we would like to inform you of the Latest Job Vacancies from the Daventry District Council with the position of Revenues and Benefits Officer - Daventry District Council which was opened this.. © 2021 Medical Jobs Hub — All Rights Reserved. Ideally but not essential, you will have at least 5 years current/recent Revenues experience with a Local Authority, remote processing service or agency. You will support the Council in the effective and efficient maintenance and development of the Council’s Revenues and Benefits system. See more about our use of cookies. The national average salary for a Revenues and Benefits Officer is £21,744 in United Kingdom. The focus is processing revenue collections and new claims/changes related to Housing and Council Tax benefits. A fantastic opportunity to embark on a rewarding career within Stockport Council. Revenues And Benefits Officer Homebased Jobs 2021. new claims or new accounts), Analyse and use information and legislation to correctly deal with changes in customers’ circumstances, recalculating amounts due where required, Provide justification for any inferences drawn from available information. Address: DLA, DHRS-Benefits Officer , 3990 East Broad Street, Bldg 306 Columbus OH, 43218 Phone: 614-692-9309 Amend your working practices in response to changes in processes with a positive attitude. Refer to the appropriate department where required. Revenues and welfare benefits practitioner, 12 months (this does not include EPA period). Start date – 6th January 2020. We use cookies to provide social media features and to analyse our traffic. Searching for "Revenues And Benefits Officer Homebased" job or career in United Kingdom (UK)? Your role. Act on this judgment to start recovery of amounts due. Work with colleagues, other departments or other organisations to achieve outcomes for your customers and organisation, Complete your tasks at a pace that ensures that you maintain accuracy, meet expectations and play your part in your team’s performance, Meet personal commitments, including attendance, punctuality and completing tasks assigned to you, Be truthful and sincere in your speech and actions, Do the right thing even when this may seem difficult, Understand that there are people who try to abuse the system, Be cautious about information received where needed and check its accuracy where possible, This apprenticeship will typically take 12 -18 months. During this time he covered all aspects of revenues, including customer service, training and development, recovery, court officer, benchmarking, statistics, and the completion of all returns as well as performance monitoring. Newark & Sherwood District Council NS6 £20,493 - £21,748 pro rata REVENUES AND BENEFITS REVENUES OFFICER NS6 - £20,493 to £21,748 per annum pro rata 1 x 0.8FTE PERMANENT (29.5 HOURS PER WEEK) Our Revenues Services are committed to providing a high quality service to its customers... Posted: 6 days ago Determine whether a dispute should lead to a change of decision and explain the reasons, using appropriate legislation, Handle sensitive information securely and in line with current legislative requirements, Analyse and use information and legislation to calculate amounts due when a customer first contacts your department (e.g. All offers are subject to satisfactory vetting and reference checks to include a DBS check as standard. Benefits Revenues and benefits officers work for local councils and deal with housing benefits, rents, council tax and business rates. Salary estimates are based on 15 salaries submitted anonymously to Glassdoor by Revenues and Benefits Officer employees. This role is ideal if you already have some relevant knowledge or experience. For those with an education, health and care plan or a legacy statement the apprenticeships English and Maths minimum requirement is Entry Level 3 and British Sign Language qualification are an alternative to English qualifications for whom this is their primary language. Page 1 of 239 jobs. You will be dealing with council revenues collection and processing new claims and changes related Housing / Council Tax benefits. £18,795 - £21,166. The focus is processing revenue collections and new claims/changes related to Housing and Council Tax benefits. The job involves a mix of customer contact and administrative tasks within our Revenues & Benefits service. providing update information to the wider team and sharing best practice with colleagues, contributing ideas to improve ways of working. keeping your knowledge up to date via the web, publications, briefing notes and bulletins. if one affects calculation of another), London office: Sanctuary Buildings, 20 Great Smith Street, London SW1P 3BT, Coventry office: Level 2 Cheylesmore House, 5 Quinton Rd, Coventry CV1 2WT. We help you to find Pharmaceutical, healthcare, and medicine jobs near your location. Eden Brown Synergy were one of the first recruitment consultancies to service the revenues and benefits market and we are proud to continue to do this some 25 years on. This Senior Revenues & Benefits Officer role will be a great career move if you already have... Job Description. Documentary evidence will be required. Welcome to CareerDP, your all in one easy to use job site that can assist you to any job search. Sort by: relevance - date. Knowledge of the wider welfare benefit system, including: Consistently deal with customers politely and considerately, adapting your approach to meet customer and employer needs. There may also be opportunities to move across to different parts of the NPS business.

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