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Most United Airlines flights arrive at Terminal 2, although Terminal 4 is also used.In some cases this terminal can change. In a note to employees shared with Live and Let’s Fly which explains the new system, United said: “SPA is an automation that clears upgrades, confirmed customers awaiting seat assignments and standbys without the need for CSR intervention, giving CSRs more time to provide caring service to our customers, and complete other critical pre-departure tasks – all while reducing touchpoints throughout the travel experience for both our employees and pass travelers.”. United Airlines will automate upgrades and standby seat allocations at the gate, freeing up gate agents and potentially eliminating charges of malfeasance for clearing upgrades out of order. United Airlines uses Terminal 3 at McCarran Las Vegas Airport (LAS). Oh, and she filmed the passenger. The spouse would then want his seat back in coach and his seat would already be given away. Another dagger in the perk that brings many people to the industry. Please view our advertising policy page for additional details about our partners. Right now, though, I am also working on burning up the miles I have on UA rather than using cash. Too late now if the second standby passenger was already assigned it simultaneously. He continued by saying: “These additional gates will take the starring role Denver plays in our growth strategy to a new level. United Airlines had other plans. United Airlines Flight 93 was a domestic scheduled passenger flight that was hijacked by four al-Qaeda terrorists on board, as part of the September 11 attacks.It crashed into a field in Somerset County, Pennsylvania, during an attempt by the passengers and crew to regain control.All 44 people on board were killed, including the four hijackers. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Earn 60,000 bonus points | 2X points on travel and dining. These gates will be a combination of new and existing construction at Denver’s A and B concourses. One other downside may be that with the system clearing all upgrades and standbys in one sweep and automatically assigning seats, the tradition of each passenger choosing their own new seat assignment will be eliminated. The colonial #architecture of #mumbai is stunning. Terminal 1 features a variety of shopping, dining, and services as well as three security checkpoints. (Ticket counter agents no longer have access.) United Airlines needs a place to park all the new flights its adding at Denver International Airport, with plans to ask the local city council to add a third more gates to those it controls at the airport later this month.. What if there are two aisle seats left, one in an exit row that does not recline and one a few rows back? Altogether, United is putting the right measures in place to ensure that, Cathay Pacific Sends Almost 100 Aircraft To Storage, Southwest Welcomes The Boeing 737 MAX Back To The Fleet, New York Scraps Quarantine Requirement For Domestic Travelers, How LATAM Has Used The Pandemic To Refocus Its Strengths, Inside Story: The Private Jet Widebodies Of Preference. I’m thinking it’s more about potentially cutting staffing levels. But what if that passenger would have preferred a seat that reclines? Altogether, United is putting the right measures in place to ensure that its growth is not slowed down. Best wishes in your next chapter of life. The job of a gate agent may soon get much easier…or may soon get harder depending upon a flight. It will mean more seats, more connections and more destinations as Denver continues to extend the global reach of its businesses and communities.”. #avalanchelake at beautiful #glaciernationalpark -, Observation car aboard #amtrak #coaststarlight jus, #travel is the spice of life, but there is no plac, Desperate Republicans Embrace Another Bailout For U.S. Airlines, Review: United Airlines 787-10 Polaris Business Class [2021], Update: Nearly Kicked Off Flight For Asking About A Snack Box, United Airlines Embraces Pre-Flight COVID-19 Testing, Schmoozing United Airlines Gate Agents for Upgrades Is a Complete Waste of Time Now - Steve Pizarro Realtor, Schmoozing United Airlines Gate Agents for Upgrades Is a Complete Waste of Time Now - Rivuze, [Roundup] Bankrupt Airline Is Auctioning Off All Their Model Planes - View from the Wing, Schmoozing United Airlines Gate Agents for Upgrades Is a Complete Waste of Time Now | Frommer's, Marriott Bonvoy Business™ American Express® Card, The Business Platinum Card® from American Express, Horrible: Uber Driver Attacked By Vicious Female Trio, One Year Later, JetBlue Rolls Back Another Coronavirus Policy, After The Pandemic, I Will Go Back To China. While this new process is true, what is not mentioned is that the CSR’s have the ability to turn off the auto processing whenever they want. Does having a United Airlines credit card matter? AI will have no answer to the very common situation of paying customers on different PNRs wanting to sit together. Premier members who are also United Chase cardmembers may be eligible for complimentary Premier Upgrades when traveling on an award ticket on a United … Ever since, wherever I’ve lived, I continue to feel great pride at how the Mile High City seems to reach even greater heights, as well as the role United’s service plays in driving the region’s success,” said Munoz, as per the release. Initially pax were not pleased to get an upgrade to a middle E+. The Gate Expansion Program continues with active construction ongoing at Concourse A-West, Concourse B-East, and Concourse C-East. Having written for The Independent, Evening Standard, and others, his role here allows him to explore his enthusiasm for aviation and travel. Check your arriving flight here Ugh! What to expect on your trip Learn how we’re putting safety and cleanliness at the forefront of your travel experience. I used to always get upgrades, in the last 2-3 years, virtually never. I love United as a 1k flier, but the ‘caring interactions’ bit is a little far fetched. Its flights and seat capacity grew by 20 percent at the airport between 2017 and 2019. The proposal also includes expansions to the United Clubs at Concourse B and a new lounge at Concourse A. Munoz shared how important Denver is to him. Often correct policy or code isn’t known or agents will guess. Delta’s upgrade process works similar to what you are asking for. Live and Let's Fly is owned by Award Expert, LLC. When you get to the gate, introduce yourself to the United representative at the desk and tell them that your child will be traveling alone. Many times I’ve been upgraded when the CSR comes on to the plane to move me only after I’ve already situated myself onboard. You cannot automate personal service and the ability for an agent to override (imho) the debacle of a SHAREs system software creating the seating debacles you outlined an keep your best customer base. By January 23, 2020, United Airlines will be removing the bag sizers from all gate areas:. Check-in. Gate agents are often accused of shenanigans (upgrading friends first, deviating from the list) and this should eliminate or at least lessen that possibility. Revenue and non-revenue standbys are accommodated. Best-Kept Travel Secrets United Airlines Gate Agent Objects to Passenger's Filming Her, Cancels His Ticket She called law enforcement, too. I was a gate agent for a major airline for 33 years, just retired. Tips for families: How would an adult best ensure he or she is seated next to a family member under the age of 14 when flying your airline? Large, non-collapsible strollers or non-folding wagons can't be checked at the gate, so please see a United representative at the airport check-in counter to check these items. Only the agents at the departure gate can change the seating on the flight or check some one in. But in an age of concern over reducing touchpoint and human-to-human interaction, I’m interested to see how this system works in practice. Sue, agents like you were the reason I used to exclusively fly with your company. The Denver expansions will not only help with better connectivity across the country, it will also help with international growth. Today, Denver Mayor Michael B. Hancock met with United CEO Oscar Munoz at the hub for the proposal to be signed. Sometimes these restrictions can be overridden. Everyone else who brings a full-sized carry-on bag to the gate will be required to check their bag and pay the applicable checked bag fee plus a $25 gate handling charge. United Airlines will be in the mood to celebrate following Denver City Council’s approval for the airline to lease an additional 24 gates at Denver International Airport. The additions will coincide with the airport’s $2.5 billion Concourse Expansion Program. If you don’t want the upgrade, you can decline the upgrade. I much prefer this so no shenanigans happen! Potential problems They can get sneaky and it is very unfair. We’ll see. united.com | Book a flight | Special Assistance | Web Check-in | 1.800.864.8331 Domestic Arrivals Tram ride Red Line Tram from D Gates to T3 Sounds like another Scott Kirby “service enhancement”, meaning a reduction in csr headcount and restricting csr override of the system in an irregular operation or providing customer service. As Vice President of United Airlines' team at Denver International Airport and a Colorado native, I am incredibly proud of our latest milestone here in the Mile High City. United Polaris lounge: No: No: No: Yes, across from the security checkpoint for the G Gates: Animal relief area: Yes, pre-security in courtyard 4, arrivals/baggage claim level. As a gate agent, everything the computer is doing is eliminating the need for me. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel. Flight and gate status Find flight status and timetable information for United flights. A tweet containing part of a United Airlines internal memo shows that the airline plans to stop checking bag size at boarding gates. I’ve watched people behind me on the list get seats when I didn’t. Then, you can have a seat in the gate area to wait until it's time to board. I also agree about the clearance timing needs to be adjusted since pre-boarding usually happens before the 30 minutes and it is a pain to get reseated once on board and settled. Thanks. I haven’t been asked for my seat preference in at least a decade so I’m not worried about that being eliminated. Shanghai, China – Hongqiao International Airport (SHA) and Pudong International Airport (PVG) Olympic Air. Pax see their names and new seat numbers on the monitors/app. Just before 5:40 p.m. on April 9, 2017, after passengers were seated in the United Express Flight 3411 aircraft but while the plane was still at the gate, the United gate agent announced that four passengers would need to be removed, in order to accommodate four staff members who had to cover an unstaffed flight at another location. The proposal also includes expansions to the United Clubs at Concourse B and a new lounge at Concourse A. 03/27/2017 01:44 am ET Updated Mar 27, 2017 Wiki Commons It appears that few if any companies have learned much from Uber’s most recent PR disaster. Agents at the ticket counter, service center or any other gate would have to call the departure gate to have any changes made. United Airlines confirmed the accuracy of this table on September 3, 2019. Over a thousand more jobs are expected to be created due to the expansion. United Express flights operated from the concourse, which has been known at different times as the A, M and T gates, since shortly after opening its hub at the airport in 1986 until the early 2000s. Sounds like some reductions in CSRs is on the horizon. The technology was due to be rolled out earlier this year, but was delayed due to the pandemic. United Airlines Seeks To Eliminate Upgrade Shenanigans With Standby Process Automation, United Airlines' new Polaris seat is a huge improv. DL does not call up pax to the counter to give them new BP’s (like what UA does). That wasn’t in the memo shared with me. United Club: Yes, near Gate F11, Gate E2 and E4: No: No: Yes, between Gates G6 and G9. Timetable See our current flight schedules. So I don’t think this is going to mean much to me. Additionally, along with the Denver – Tokyo route, this service will be operated by Boeing 787-9 Dreamliners from June. I’ve reached out to United for clarification. This site is for entertainment purposes only. I was 1K for a number of years until this year (now plat until end of next year, I suppose), and I got a last minute upgrade maybe once that I can remember (on a short domestic flight and I gave that away so I could sit with family). How United Airlines Will Empower Gate Agents with More Discretion. The airline asks employees to “use your best judgment” when it comes to regulating bag size. I’d be curious to hear the thoughts of GAs on this matter. Other nuances: (1) Sometimes the clearing occurs even before boarding starts – and seems to happen on higher fare basis tix in my experience, and (2) when there is a delay in clearing all upgrades (which is rare), it is usually because of some unusual circumstance. Time To Airline Gate Status Select Flight; 5:20 am: Houston-Intercontinental (IAH) United Airlines #1415 On UA I always hated being in the top part of the list and never ever clearing – while lower names cleared. This sounds what Delta Air Lines has been doing for quite a while. I am starting to fly a little more, mainly for family reasons. There is little or no GA involvement. These gates will be a combination of new and existing construction at Denver’s A and B concourses. United Airlines is ready to test a new concourse and departure gate layout at O’Hare Airport, the carrier's largest hub. I tend to think these charges are usually unwarranted, but I’ve certainly seen situations over the years where they are. But what’s called AI here, seems to be more a simple workflow. This provides around an extra 100 daily seats each way, backing United’s confident approach. The Dao incident was a life-changing event at United. What are your thoughts on the approval of United’s proposal for an additional 24 gates at Denver International Airport? United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. Maybe gate agents will manually clear before that 30-minute mark. Having built strong relationships with Qatar Airways, United Airlines, Aeroflot, and more, Sumit excels in both aviation history and market analysis. He highlighted that its Denver training facility is the largest flight training center in the Western Hemisphere. Also, what use is clearing the seats just 30 minutes before take-off, which is usually after boarding has already begun. Two girls wanted to board a flight wearing leggings. Jury is out for this 1Ker. It’s fast and transparent on the gate overhead monitors. Note: Please see my Advertiser Disclosure. Step Aside, Uber — United Airlines' 'Leggings-Gate' Just Made You Look Good. How to Obtain a Visa on Arrival in Tanzania. Changing a flight: For flights booked before March 3, 2020, and after December 31, 2020, ticket changes are not allowed. United spokesperson Rachel Rivas shared that the airline is striving to meet demand in Denver and is looking forward to hearing the city council’s verdict. United 610 - 616 Volaris 600 WestJet 602 Terminal East Airline Door # Alaska 617 Bou que Air 603 Delta 605 Denver Air 603 Connec on Fron er 601 - 603 Southwest 611 - 613 W es n Spirit 605 H otel & T r a n s i t C n ter Common Use Gates AeroMexico Air Canada Allegiant Bri sh Airways Cayman CopaAirlines Edelweiss jetBlue Icelandair Lu hansa Norwegian This month, the new system is soft-launching in the following airports: It will move systemwide by the end of the month. According to a United press release, this move will help the carrier further increase its presence at the airport to as many as 700 flights by 2025. I’ve been left behind when agents were too “busy” to clear standbys (even jumpseaters) or just forgot to do it. Say the sweep clears the two passengers and the the passenger who was #1 on the list receives the exit row seat, since the AI determines it is the better seat. The tool recognizes when you are traveling with a companion, knows your age (for exit row seating assignments), or if you have a split reservation. This is up from its current offering of 500 flights to 170 worldwide airports a day. I’m looking forward to it. As as 1k flier, despite my seat preference stated in my profile, I have all too often been upgraded to a seat I would never select if given a choice. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. Do you have more details you can share? Can someone tell me what “flight auto-restricts” refers to? The perfect @flysas name tag for #Longyearben! Overall, I think this is a positive step. I will have to see if this improves the process for me, but its United, so I am not optimistic. You are right that many seats will be auto-assigned to people with no intention of getting on the flight. United Airlines will automate upgrades and standby seat allocations at the gate, freeing up gate agents and potentially eliminating charges of malfeasance for clearing upgrades out of order. In some cases this terminal can change. United Airlines, the largest carrier at the airport and operating a massive hub there, is a major partner of the gate expansion program. You’d be surprised how often this happens for employees traveling on standby. This is awful news for employees flying standby. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Flights. This was a huge problem and not fair to the elite member who just wanted to sit with his spouse. United Airlines eliminating bag sizers from gates. We never sell your info. But for customers, automatic upgrade clearances and seat assignments should add predictability to travel and create a more transparent upgrade and seat assignment process. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. All Terminal 1 airlines operating at the A Gates, B Gates, C Gates, and D Gates share one baggage claim located on Level 1 of Terminal 1. Denver International Airport (DEN) is the latest to join the fray with a virtual ribbon-cutting on the first piece of its 39-gate expansion Friday. Oops, this content can't be loadedbecause you're having connectivity problems, Stay always informed and up to date with our breaking news alerts, United Airlines will be in the mood to celebrate following Denver City Council’s approval for the airline to lease an additional 24 gates at Denver International Airport. The system worked fine before. Today, Denver Mayor Michael B. Hancock met with United CEO Oscar Munoz at the hub for. It sounds like the big improvement is trying to seat families together, avoid exit row issues with kids and special needs, and a better algorithm for assigning the best available seat. Those standbys who are listed and not showing up and getting cleared is taking away the good seats from others. Thus, pax can now specify in their PNR/account whether or not they want a middle E+ if one comes available – and also whether they want the upgrade or not. Photo: United Airlines. I wonder what CSR intervention may be possible for the not-uncommon scenario of a nonrev couple with 1 E+ seat remaining but a twosome E- available? They would not always be around until last minute to ask but the glitch in the computer was never fixed. Munoz added that the growth complements the investments that the airline has made in key infrastructure in the area. Today, Denver Mayor Michael B. Hancock met with United CEO Oscar Munoz at the hub for the proposal to be signed. You'll have to check most strollers or folding wagons at the gate before you depart. It means no more bookings (generally last-minute employee additions to the flight) on it and check-in is cutoff. I agree with Chris concerns. Smells like a cost saving initiative to get down to one agent on the mainline flights. Passengers with a stroller and a car seat may only check 1 item at the gate. It would be great if we could save our order of seat preference in our MileagePlus profile. There are NO upgrade shenanigans on DL like there are on UA. Spotted four #polarbear outside of #longyearbyen -, One of the best crews I have ever had the pleasure, Next stop ARN! Additionally, the firm has placed an emphasis on working with local communities as he feels like the city is a home for many in the United fold. At the end of last year, the carrier switched its seasonal Denver – London operation to year-round. But dear @flysas , next time if I a, Ready for #PIA from #MAN to #JFK -- we will be rac, Another room with a beautiful view... #hyattregenc, Enjoying #shanghai with @onemileatatime from the i, From my front gate to my boarding gate in 15 minut, @malaysiaairlines #747 out of retirement and in se, View from my 61st floor room at the beautiful bran. Based in London, UK. All checked bags must adhere to a max weight of 50 pound (23 kg) for all Economy and Premium Plus fares and 70 pound (32 kg) for Business and First Class fares; must adhere to max linear dimensions of 62 inches/158 cm. United Airlines will be in the mood to celebrate following Denver City Council’s approval for the airline to lease an additional 24 gates at Denver International Airport. A lot of times when our mileage plus people were put on automatic upgrades for standby, the customer would get the last upgrade leaving his spouse in coach in the middle seat and then the srandbys would get that aisle. Not available: Not available: Not available Just BEFORE pre-boarding starts, GA’s clear all upgrades. The airline’s move into two gates in concourse Z at Dulles is a bit of history repeating. Photo: United Airlines. Earn 75,000 Marriott Bonvoy points | Terms Apply. If I volunteer to stay in my short pitch third class aisle seat and not even have a thought of upgrades may I get two cans of low calorie cola beverage simultaneously? DL considers E to E+ an upgrade. Dumb idea, CSR’s not allowed to switch people to their preferred seat. Or rather, you can remove yourself from the upgrade queue. I don’t think AI has a good answer to this! Hi Sue, thanks for your 33 years of service. Honolulu, HI - Honolulu International Airport (HNL) Kahului, HI - Kahului Airport (OGG) Juneyao Airlines. Airline check-in services for passengers flying on Alaska, American, Delta, JetBlue, Southwest, Spirit and United (Domestic flights only, minimum of 90 minutes before departure, available between 6:00 am … United Airlines will no longer have bag sizers at gates. Why not save us all both the hassle, and clear the seating before boarding begins, say 45 minutes before takeoff, so we know before we board, or does that make too much sense? Will miss the @united #globalfirstlounge at #ord. Save my name, email, and website in this browser for the next time I comment. Deputy Editor - Sumit comes to Simple Flying with more than eight years’ experience as a professional journalist. Featured photo by Edward Russell, TPG. Altogether, the airline averaged 449 departures from Denver per day in 2019, up from 371 two years before. Let us know what you think in the comment section. United has the capacity to expand to these levels following a successful period in the city. AI could get that very easily from indicators such as those 2 sitting together on >3 flights in the past, social media profiles or other data (same household address etc). The airline will continue to enforce carry-on sizes at check-in and at the security checkpoint Matthew is an avid traveler who calls Los Angeles home. Airline management sometimes forgets how important the “service” aspect is to their FF’s.

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